Shipments & Returns

return policy "feel secure"

  • With our “feel secure” Return Policy, unused soaps and all other items may be returned for a full refund within 30 days of purchase. 
  • Items damanged during shipping may be exchanged for free, even if used, within 30 days of purchase. 
  • Unfortunately, we do not accept returns for free samples or items won in prizes or given to you for free. 

how do I schedule a return?

Several easy-to-follow options allow you to return item(s) quickly. To schedule a return or exchange, please contact us for a RMA number.

1-844-783-7627 (soap) extension #3
connect@castilesoap.com

 

international orders

  • International orders may take one additional business day to process before shipping.
  • International orders may take between 5-10 business days to arrive.  
  • Please check with your appropriate government agency to see what documents are required and what your government's policies are regarding the importation of soaps, vegetable oils, dried herbs, and/or essential oils.
  • Your country's import authorities may hold an order for inspection or any other reason. we are not responsible for these held orders nor for any actions taken by your country's import authorities, including delay, quarantine, duties, customs, taxes, tariffs, or disposal of the goods.

order processing & shipping info

  • We process orders daily and ship within 24 business hours. Orders are processed in the order in which they are received.
  • Once shipped, we cannot update an order. Please review all order details carefully before finalizing.
  • We strive to ship orders as quickly as possible. Soap orders ship within (1) one business day after the order is placed.
Example #1: Priority Shipping Schedule (US)
Monday:Tuesday:Wednesday:Thursday:
Order PlacedOrder ShipsShipping Day 1Shipping Day 2
(Delivery Day)

 

Example #2: Standard Shipping Schedule (US)
Monday:Tuesday:Wednesday:Thursday:Friday:
Order PlacedOrder ShipsShipping Day 1Shipping Day 2Shipping Day 3
(Delivery Day)

 

  • We provide several shipping solution allowing your package to arrive quickly and safely. 
  • Our standard shipping take between 3-4 business days. We also offer free shipping (conditions may apply) and various other shipping methods such as overnight delivery.
  • Once shipped, you will receive an email with the tracking number(s).
  • Signatures will not be required upon delivery to residential locations (including home businesses) and packages will be left at the residence if no one is home. It is your responsibility to track your order and be available to receive the packages. 
  • Our courier's policy is to leave the package in a secure, weather-protected area.

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